Gym Clothing & Active Wear Online
How long will it take until I receive my order?
Orders that are placed between Monday-Thursday will be shipped within 24 hours, orders placed between Friday-Sunday will be shipped the following Monday. We would expect your delivery to arrive within 2-3 business days but due to some peak times with Australia Post we ask you to wait at least 6-7 business days depending on your location.
I accidentally entered the wrong shipping address, what should I do?
Please contact us ASAP on firstname.lastname@example.org and provide us your order details with the correct mailing address.
What payment methods do you accept?
To ensure a safe and secure transaction we use Paypal to complete all orders, alternatively you can do a bank transfer and all goods will be posted out to you as per our postage and handling policy once the funds have been received.
What if I have purchased the wrong size?
If you have ordered the incorrect size and have completed the checkout process please email us at email@example.com. You will need to include your order details and what garments you need to make changes to. If the order has already been dispatched you will have to wait till you receive your items, and then return those items. This can be done by following our shipping and returns policy.
What do I do if an item is faulty?
If you happen to have received a faulty item please contact our support team at firstname.lastname@example.org and let us know you’re reporting a faulty item.
Please include in the email:
– Item description.
– Nature of the fault.
– You name and contact details.
Please note that we will not refund or replace any items that have been washed, damaged or soiled by the customer as per our shipping and returns policy
How does your pre-order process work?
Our pre-order service allows you to order a product before its official launch date or prior to stock being received into our warehouse.
If you wish to pre-order any of our products the following conditions apply:
– Payment for the product is taken as soon as the order is received.
– Delivery times on pre orders are just an estimate, they are subject to change and we will notify you if times change drastically.
– If a pre-order item is an addition to an item currently in stock, will hold the item currently in stock and ship your order in full once the pre-order item arrives. Please order stocked items separately if you would like these shipped immediately.
– The Returns Policy for pre-order items is the same as for all other orders.